Dados da vaga Advertising Technical Support Specialist, B2b / Bilingual / B2 English em SP

Destaques importantes

1. Área e especialização profissional: Marketing - Marketing
2. Nível hierárquico: Especialista
3. Número de vagas: 15
4. Local de trabalho: São Paulo, SP
5. Regime de contratação de tipo Efetivo – CLT
6. Jornada Período Integral
7. Modelo de Trabalho: Presencial
8. Position: Advertising Technical Support Specialist
9. Location: Chácara Santo Antônio (Zona Sul); São Paulo, SP (On-site)
10. General description:
11. As an Advertising Technical Support Specialist, you’ll respond to technical inquiries related to hardware, software, and other designated client products. You’ll support external users by addressing questions, resolving technical issues, and ensuring an exceptional customer experience. Working closely with the Sales Department, you’ll help create outstanding experiences for the world’s largest social media platform.
12. Requirements
13. Portuguese: C1 level or higher (written and spoken)
14. English: B2 level or higher (written and spoken)
15. High school diploma required
16. Previous experience as a Technical Customer Consultant, Help Desk Agent, or IT Support Specialist
17. Minimum 1 year of experience in customer service or sales
18. Proven ability to meet or exceed personal and team targets
19. Experience with social media advertising, digital marketing, and tools such as Pixel, MS Office, email systems, and API/SDK integrations
20. Familiarity with Salesforce.com or similar CRM systems
21. Strong analytical thinking, problem-solving, and customer-oriented mindset
22. Excellent communication and interpersonal skills with a consultative approach
23. Comfortable handling a high volume of calls and learning new technologies and data tools
24. Reliable, detail-oriented, and proactive with a strong focus on customer satisfaction.
25. Key Responsibilities
26. Advise small and medium-sized businesses on account management as part of a multilingual team, specifically for Advertisement products.
27. Contact clients via phone, chat, and email following scheduled appointments
28. Support clients in integrating websites, online stores, or accounts, and assist with troubleshooting technical issues
29. Identify performance and content opportunities through data-driven insights, providing strategic recommendations for improvement
30. Guide clients through the implementation of recommended actions and monitor their progress regularly
31. Deliver accurate weekly, monthly, and quarterly sales forecasts
32. Demonstrate in-depth product knowledge and technical understanding to assess client needs effectively
33. Take proactive measures to resolve customer concerns and remove obstacles to satisfaction or product usage
34. Manage competitive situations and handle objections to retain and acquire customers
35. Handle a high volume of outbound communications via phone and email
36. Collaborate with teammates and management to ensure a professional, high-quality client experience
37. Maintain and update CRM records to ensure all relevant client data is accurately captured
38. Execute diverse sales activities including lead qualification, conversion, health checks, renewals, and customer advocacy
39. Report directly to the Sales Manager

Valorizado

1. Escolaridade Mínima: Ensino Médio (2º Grau)